Application Management Outsourcing (AMO)

Description

Application Management Outsourcing (AMO) offers the option of remote application management on your network if you prefer to maintain your own infrastructure. AMO offers all the guarantees and most of the services of our ASP offering except we are maintaining your servers and infrastructure on your network. Our consultants will manage your applications through continuous monitoring, performance tuning, problem resolution, maintenance, and necessary upgrades.

Benefits

Our AMO offers significant benefits, including:

Combined Offering from Implementation
If we provide your SAP implementation, and you host the system yourself, our AMO offering provides you an excellent transition to a live environment. Maintaining the knowledge from the implementation ensures a smooth transition and guaranteed ongoing support.

Lower Cost with the Highest Value
Even if you purchase and maintain the infrastructure in your data center, our AMO offering reduces ongoing costs with significantly improved services.

Peace of Mind
Sleep well knowing that your systems are under the care of by the industry's most experienced consultants. Your users will recognize the meticulous attention we give to each request and your technology worries will subside. You can now focus on your organizations strategic focus, not putting out fires (unless, of course, you are the fire department).

Predictable ongoing costs
Never exceed your technology budget again! ea's AMO offering gives you a fixed, easily budgetable, monthly cost.

Service Provided

ea offers the following services:

Monitoring
ea is responsible for monitoring the availability and reporting of abnormal incidents of the network, hardware and operating system, database and application.

Administration
All administration associated with the network, hardware and operating system, database, and application is provided. This administration includes maintenance, security administration, problem resolution, capacity planning, performance tuning, network configuration, user administration, installation of appropriate patches, bug fixes, and improvements.

Help Desk
ea's customer care organization provides all support and service once the transition from the initial implementation team is complete. Service procedures have been defined and automated to ensure tracking of problem response and resolution times. Our team is comprised of three levels of support including both technical and functional support.

Call center coverage is provided 24 hours a day, 7 days a week to report problems or request tasks. Our support team ensures that each problem or task is being handled by the appropriate support organization in the required timeframes. All response times are monitored to ensure quick and timely response.

We offer Basis, ABAP and Functional support and have found the ongoing continuity from implementation to be essential to realizing SAP's full benefit.

After "Go Live", we provide support for enhancements or modifications to the SAP configuration, or user support for the current configuration. As part of our standard service, ea provides Functional and ABAP support to ensure continuity even after the onsite team is gone. Because ea provides both the implementation and support service, this transition can happen seamlessly.

Guarantees
ea provides guaranteed availability of the production environment, help desk response time, problem resolution, and other items specifically important to you.