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| ea Services > Infrastructure Management Services > Remote
Managed Services |
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We support and monitor your Applications, Network, System and Database 24 hours a day, 7 days a week, and 365 days a year. Our Remote Managed Servicing offerings include the following activities:
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24/7 Monitoring – Round the
clock Application, Network, Systems and Database
monitoring. Troubleshooting, escalation, and resolution
of issues guaranteed by Service Level Agreement
(SLA).
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SAP Application Monitoring and Administration |
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- 24/7 SAP system availability, performance
tuning, and workload analysis
- SAP spool & background job monitoring
(logs, system dumps, update, locks)
- Transport Management systems setup and
maintenance
- SAP user administration, security and
authorization
- Weekly/Monthly system performance reports
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Network Monitoring |
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- Monitoring (24x7x365) of selected elements
proactively on all managed components
- Detection of incidents & correlation
of incidents where applicable
- LAN/WAN Availability
- Network security, firewall & router
administration
- Scheduled network reporting
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DB Administration |
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- SAP database monitoring
- Database patch installation
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Customer Care - Client can report to a 24/7 customer
care operation that provides reporting and feedback
mechanism to ensure full customer satisfaction. |
Remote Managed Services Model
Benefits to you
Our RMS solutions allow clients to reduce their management
costs typically by over 50%. We do this by deploying
variable specialized resources only when you need them
and spreading fixed cost of monitoring and support among
various clients. This allows our clients to eliminate
costly per-hour based support contract, eliminate cost
prohibitive multiple shifts and reduce/eliminate network
and systems support staff.
Using our advanced application management tools,
our engineers and developers can remotely perform 99%
of the application management functions that an engineer
can provide onsite. We have U.S. and Malaysian staff
working to perform these functions around the clock.
All of our Malaysian senior and team lead resources
have participated in a 3-month US-based training exchange
program where they work side by side with our U.S. staff.
This allows us to provide a high proportion of offshore
staffing in combination with onshore expertise to lower
your operating cost.
Our Experience
We have been managing client environments since
1995. Our current clients are from Fortune 500 companies
(Innovex Inc., McKesson Pharmaceuticals Solutions, Cumberland
Swan Holdings, Inc., Vulcraft Corporation), public utilities
(Pittsburg Water & Sewer Authority, City of Charlottesville,
Navajo Tribal Utility Authority) and public schools
(Oklahoma City Public School, San Bernardino City Unified
School District).
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